Refund Policy

Introduction

At MewMertr, we strive to ensure your satisfaction with our services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website. By making a purchase on our website, you acknowledge and agree to the terms of this policy.

Refund Eligibility

We offer refunds under the following conditions:

Digital Products

• E-books and Digital Guides: Refunds are available within 14 days of purchase if you are not satisfied with the content. Once you have downloaded the content, refunds will only be provided if there are technical issues that prevent proper access or use.
• Online Courses: Refunds are available within 14 days of purchase if you have completed less than 25% of the course. No refunds will be issued after 14 days or if more than 25% of the course has been accessed.

Subscription Services

• Monthly Subscriptions: You can cancel your subscription at any time. No partial refunds will be issued for the current billing period, but no further charges will be made.
• Annual Subscriptions: Refunds for annual subscriptions are available within 14 days of purchase. After 14 days, we may offer a prorated refund at our discretion based on the remaining subscription period.

Physical Products

• Merchandise: Refunds for physical merchandise are available within 30 days of delivery if the items are returned in their original condition. The customer is responsible for return shipping costs unless the item was received damaged or was incorrect.

Non-Refundable Items

The following purchases are not eligible for refunds:

• Custom or personalized products specifically created for you
• Gift cards or promotional codes
• Digital products that have been fully downloaded, accessed, or consumed, except in cases of technical failure
• Services that have been fully performed
• Products marked as non-refundable at the time of purchase

Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at info@mewmertr.com or call +443212367448
2. Provide your order number, the date of purchase, and the reason for your refund request
3. For physical items, you will receive instructions on how to return the product
4. Once we receive your refund request (and returned items, if applicable), we will review your request
5. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days

Refund Timeframes

Refund processing times depend on your payment method:

• Credit/Debit Cards: 5-10 business days, depending on your card issuer
• PayPal: 3-5 business days
• Bank Transfers: 5-7 business days

Please note that these timeframes are estimates and may vary based on factors outside our control.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. Please provide:

• Your order number
• A description of the damage or defect
• Photos of the damaged or defective item

We will either replace the item or issue a full refund, including shipping costs for returning the damaged item.

Cancellations

Orders for physical products can be canceled before shipment for a full refund. Once an order has been shipped, our standard return policy applies.

For digital products, orders can be canceled before the product is downloaded or accessed. Once the digital product has been downloaded or accessed, our standard refund policy applies.

Exceptions

We understand that special circumstances may arise. If you have a situation that isn't covered by this policy, please contact our customer service team, and we will consider exceptions on a case-by-case basis.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: info@mewmertr.com
• By phone: +443212367448
• By mail: 174 Jake Causeway, Phillipsmouth, W1G 9PN, UK